How to Fix Import Folder Permissions via FTP

If you’re seeing the “Your import folder is empty” message even though you’ve uploaded folders, this is likely a permissions issue. Here’s how to fix it:

Step 1: Connect to your server via FTP

Use your FTP client (like FileZilla, Transmit, or Cyberduck) and navigate to:

/wp-content/uploads/picu/import/Code language: JavaScript (javascript)

Step 2: Check and fix folder permissions

In FileZilla:

1. Right-click on the import folder
2. Select “File permissions…”
3. Set the numeric value to 755
4. Check the box “Recurse into subdirectories”
5. Select “Apply to directories only”
6. Click OK

In other FTP clients:

• Look for “Get Info”, “File Attributes”, or “CHMOD” in the right-click menu
• Set permissions to 755 (or check: Owner: Read/Write/Execute, Group: Read/Execute, Public: Read/Execute)
• Make sure to apply this to all subdirectories

Step 3: Check your uploaded folders

Also apply the same 755 permissions to each folder you’ve uploaded inside the import directory.

What these permissions mean:

• 755 allows the web server to read and access the folders
• Owner can read, write, and execute
• Group and others can read and execute

Still not working?

If the issue persists after changing permissions, please check:

1. Are the folders actually in /wp-content/uploads/picu/import/ (not in a subfolder)?
2. Are they folders (not files)?
3. Do they have simple names without special characters?