We are in the process of updating our documentation. We know, a lot is still missing. Thank you for your patience.

Emails are not working

Can WordPress send emails?

picu uses functions built into WordPress to send emails. If you have any email issues, please make sure your WordPress installation can send emails, eg. notifications for new comments, resetting passwords etc. If those don’t work, picu can’t send out emails either.

Receiving a notification once the client has approved a collection

An email will be sent to you, announcing that the client has approved a collection. This email will be sent to the email address specified in your user profile. In the WordPress Admin go to “Users > Your Profile” to see/change that address. Make sure it is correct and working, otherwise you won’t receive any notifications!

Changing the FROM name and address

In case picu emails end up in the client’s SPAM folder, they can either whitelist the from address (no-reply@ + your domain name) or you can use the following filter to change the FROM name and address. Use this code in your theme’s functions.php to change them:

function my_picu_email_from( $from ) {
    $from['name'] = 'Custom Name';
    $from['address'] = 'custom@domain.com';
    return $from;
}

add_filter( 'picu_email_from', 'my_picu_email_from' );

I don’t see any images when viewing my collection

In 90% of cases this issue stems from using some kind of optimization or caching plugin. Please make sure to exclude picu collections from any kind of optimization or caching in the respective plugin’s settings.


picu images show up in the Media Library

This sometimes happens. Usually third party plugins tamper with the way image uploads are connected to their parent. If that connection between image and collection is lost, picu can’t filter its images from appearing the library.


picu images do not show up in the Media Library

This is intentional. 🙂 We wanted to strictly separate the images that you use in a picu collection from the images you use on your website, thereby keeping you from accidentally using an image from a collection in a blog post or in your portfolio.

The media library would get completely crammed und confusing having hundreds or in some cases thousands of (temporary) images in there.

picu also cleans up behind itself: When you delete a collection, all images are deleted from the server automatically. (You can see how using an image elsewhere on the site would become a problem here.)


Maximum Upload Size?

picu will display the maximum upload size below the “Upload / Edit images” button, when creating a new collection.

Maximum Upload Size

This number indicates the maximum size a single image file may have to be uploaded.

The size depends on your web server configuration and differs between hosting poviders.


Disable right click

First of all: This is a bad thing to do, because it breaks basic functionality that people are used to having access to (eg. right clicking a link and opening it in a new tab).

Most photographers demand it, because they think it prevents people from downloading collection images to their hard drives. While it might deter clients that are not tech savvy, it is actually not an effective protection. Image links can always be accessed by looking at the source code, and therefor images can be accessed directly – and saved.

We added this functionality as a stand-alone plugin, because we have gotten this request a lot:
Download picu Disable Right Click (There are no settings. Activating the plugin disables right clicking on all picu collections.)

If you really want effective protection, you might want to watermark your images before uploading them. (There will be an automated solution in the future. Stay tuned!)

In the end we hope that you only deal with clients that respect you and your work and won’t steal your images.

Still having issues?

In your WordPress Admin go to picu > Settings > Debug Info and send the contents to support@picu.io.