Sometimes plugins or themes are incompatible and cause conflicts using picu. In this case it is important to find out which plugin (or theme) is responsible in order to work on a solution.
Please note: Using the following method will not affect the visitors/clients of your website. For them, your website will work just as usual.
Follow these steps to find the incompatible plugin/theme:
- Install and activate the “Health Check & Troubleshooting” plugin.
- In your WordPress Admin go to “Tools > Site Health”.
- Click on the “Troubleshooting” tab.
- Click on “Enable Troubleshooting Mode”.
- On the right, you should see a list of “Available plugins”. Expand the list. If you can’t see picu, click on “Show x remaining plugins”. Click on “Enable” next to picu.
- If you are using picu Pro, activate it as well.
- Switch to a default theme, like Twentytwenty.
- Try to reproduce the issue. If it still persists, the issue is with picu itself. Please contact support.
- If it worked fine with the default theme, activate the theme you normally use and try to reproduce the issue.
If you can reproduce the issue, you have a theme conflict. Please send us the exact name and version of the theme. If it is a paid theme, and not available via WordPress.org, you may send along the theme itself as a .zip file, so we can do some testing.
- This step will take some time and patience:
Activate plugins one at a time, testing for the issue in between. Repeat this step until the issue occurs.
- Once you find the culprit, please send us the exact name and version of the plugin.
If it is a paid plugin, not available from WordPress.org, you may send along the plugin itself as a .zip file so we can do some testing.
If you have any questions, please contact support.
Still having issues?
In your WordPress Admin go to picu > Settings > Debug Info and send the contents of this page and your questions to firstname.lastname@example.org.